WrittenWords Support

Need help with WrittenWords? Email support@written-words.com and we will respond as soon as we can.

Contact

For account-specific help, write from the email address connected to your WrittenWords account. It is helpful to include:

• Whether you are using the iPhone app or a web browser
• Your app version, iPhone model, or browser name
• A short description of what happened and any error message you saw

To protect your privacy, please do not send journal pages, entry text, or other sensitive content unless we specifically ask for it.

Membership and App Store purchases

Membership purchased in the iPhone app is connected to the WrittenWords account used for the purchase. Sign in to that same WrittenWords account in your browser to use the membership there.

If a completed purchase is not recognized, make sure you are signed in to the correct WrittenWords and Apple accounts, then use Restore Purchases in the iPhone app. You can manage or cancel an Apple subscription at https://apps.apple.com/account/subscriptions.

Every account includes search, sync, organization, editing, and export. Membership lets you continue scanning personal journal pages after the first 10 lifetime scanned pages.

Account and data

You can export your archive or request account deletion from Settings in WrittenWords. Account deletion permanently removes your account and associated data after any required processing period described in our policies.

Read the WrittenWords Privacy Policy at https://written-words.com/privacy and the Terms of Service at https://written-words.com/terms.

WrittenWords

Website: https://written-words.com

Support email: support@written-words.com